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This policy is effective as of 08/01/2022. If you ordered before this date, please see our previous policy HERE.
Luxe Gemmes takes immense pride in the quality, craftsmanship and sheer beauty of our lab grown moissanite, diamond and gemstone jewelry. We are confident that your purchase will match or exceed your expectations and are proud to offer a 30-day no-risk return policy.
We want you to be completely satisfied with your purchase. If you're not, simply return/exchange your purchase within 30 days from the day of the purchase. Items must be received by Luxe Gemmes within the 30 Day Return Period.
The Refund period starts the day after you place your order with Luxe Gemmes. It normally takes Luxe Gemmes 10-15 Business Days to process and ship your order. Only in the event that an order is shipped after the 15 business days processing time period passed, and said delay was caused solely by Luxe Gemmes, will these additional days will be added to The Refund Period. No other exceptions to Luxe Gemme's refund policy apply.
Luxe Gemmes allows one return per customer per year. Any other purchase made by you during this one-year time period is final. In addition, once you receive your purchase and thereafter request a modification of your original purchase, including but not limited to exchanging the center stone, changing the ring to a different ring, etc., or Luxe Gemmes has started to process your modification request. You are no longer entitled to receive a monetary refund and you are only entitled to an exchange.
The following terms must be met in order to receive a monetary return:
In order to offer wide selection of luxe jewelry and product options at amazing prices, a small restocking / processing fee is applied to orders that are returned. There are significant costs incurred when jewelry is returned. Without a small restocking fee, our prices would need to increase or offer a much more limited selection.
The restocking / processing fee for items returned for a refund are as follows (higher for eternity rings, please see above):
There is no restocking fee on items exchanged for something of greater value (if exchanged orders are also returned, there is a restocking fee on both orders). The exception are eternity rings (please see eternity ring section above).
There is NO restocking fee if a single loose stone is purchased and a single loose stone is returned for a refund. If multiple stones are purchased within a 30 day period and multiple stones returned for a refund there is a restocking / processing fee of 5% (regardless if it is a single order or multiple orders).
There is a $100 replacement fee for lost gem certifications.
Shipping upgrades and international shipping fees are not refundable. If the package is undeliverable or refused by the customer when UPS tries to deliver it, there will be a $50 fee. In the case of international shipments, the full cost of the return shipment charged by UPS will be deducted. UPS does not give our company discounts on return shipments and so the return shipment cost will typically be significantly more than the original shipping fee charged by our company.
For exchanges, if the price of the new order is not $300 or more than the original order, there will be a 10% restocking fee. For international orders, the full shipping fee will be due. In order to be eligible for Exchange, the order must be received by Luxe Gemmes no later than 30 days from the date of PURCHASE.
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
Follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.
Please allow 1-2 weeks from the return shipped date for us to receive and process. If allowed, your original form of payment will be credited with the determined amount.
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