**Please note we do not ship to PO Boxes. All deliveries require a signature.
All orders are processed Monday- Friday 8 AM to 12 PM CST. Orders that are placed after 12 PM CST, on weekends and Holidays are processed the next business day. All items by Luxe Gemmes are made to order and undergo a high level of craftsmanship during the production process. All moissanitie stones, lab grown diamonds and precious metals are ordered after your purchase is made. This allows us to minimize overhead cost and transfer those savings to our customers. Production averages 4-5 weeks. Production only takes place Monday - Friday. We strive to ship items sooner than their expected ship dates. Please be advised production time may increase due to peak season, stone availability or larger center stone sizes (over 4 ct), special orders (crushed ice).
Upon completion of production, your order will be shipped via UPS, USPS or DHL Express Fully Insured. All domestic and international packages will require signature confirmation. Orders ship Monday through Friday only.
All items on this store are made to order, therefore, are custom pieces. Please allow 4-5 weeks for production. Production time may be extended in seasons of increased demand or impact from COVID restrictions.
**Please use a calendar to plan for the best time to purchase your item**
We currently ship internationally to most countries worldwide. Please allow 4-7 business days for delivery.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Luxe Gemmes, LLC. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Luxe Gemmes has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.
If in a rare case, an item is shipped internationally and is withheld in US Customs or other countries Customs operations, we are not required to refund until it is conclusive that the item is returned back to our shipping center. Customs is a separate entity of the mail carrier and is to be treated as such. Please reach out to your local Customs operations branch for any updates regarding your order; however, this process can be strenuous. We recommend waiting for Customs to do their due diligence, to avoid any unpleasant experiences while dealing with Customs.
**Pending order verification and approval**
Due to Identity theft and credit card fraud, we reserve the right to refund all orders who are flagged asHighor Medium risk. These risks are identified and flagged by our credit card processor, not Luxe Gemmes LLC,.
These flags usually occur for reasons such as:
• The location of the IP address is a high-risk location (certain cities are at high risk for fraud). • The shipping address is hundreds of miles away from the cards registered address. • The order was placed from another country but the shipping address is domestic • The payment was attempted multiple times with multiple cards. • The billing address does not match the cards billing address.
Should your order be flagged as High risk, a representative will follow up with you via phone and provide you with your individual risk analysis that explains why your order was flagged. At this time we will also request you to send Photo ID for verification and the credit card used, with thelast 4 digitsof the card visible as well as the name on the card.You can cover the first 12 numbers.If we cannot reach you OR do not receive the verification information request following our correspondence with you in 48-hours we will automatically cancel & refund the order.
Luxe Gemmes LLC will never ask you for your Social Security number or your 16-digit card number in full.