Returns and Cancellations
All orders made through this online store are considered custom orders, made as requested by “Client” (you).
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by the client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry can take several weeks to create from start to finish, all depending on how you customized your order. Since items sold on our store are uniquely designed to your individual specifications, these pieces normally can not be sold to other clients if returned, therefore, 24 hours after you place your order SALES ARE FINAL. So it is imperative that you get to ensure that all details contained in your order are correct before being production begins. Make sure that the size selected and spellings for engraved items are correct as well as the color, dimensions and any other details regarding your order. Customers are allowed a one time cancellation. Any sales thereafter are final. Cancellations are subject to a 10% processing fee.
At Luxe Gemmes, your 100% satisfaction is our number one priority, and we strive to provide you with an exceptional experience, and the most beautiful fine jewelry that will last you a lifetime.
Our Return Policy:
If your order is received with manufacturing defect, you may return the unused item in its original condition within 30 days. Items may not be returned for any other reason.
The Return Process:
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
Return Authorization Number (RAN): email us at LuxeGemmes@gmail.com. We will give you an RAN number and Return Address. Write the RAN number in the original invoice that we have sent you. Returns will not be accepted without this number. We will give you an RAN number.
Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days in the original payment method, except for wire transfers, which will be refunded with a company check.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.
Orders can only be canceled 24 hours after placing the order free of charge. After 24 hours, orders can not be cancelled. Email us at email@example.com to cancel your order
Please allow 2-3 weeks from the return shipped date for us to receive and process. If allowed, your Luxe Gemmes account will be credited with the determined amount.